Follow Your Parcel All the Way Home
Waiting for something soft to arrive is the hardest part. Here's how to keep an eye on it.
How to Track Your Order
- Check your inbox for the shipping confirmation email we send once your order leaves us. It contains your tracking number.
- Click the tracking link in that email, or enter the number on the carrier's website.
- Follow your parcel in real time until it reaches your door.
Order Timeline
- Order processing: 1–2 business days
- UK delivery: 3–5 business days after dispatch
- Total estimated time: 4–7 business days
Orders placed at weekends or on UK bank holidays are processed the next working day.
Tracking Not Updating Yet?
It can take up to 48 hours for a tracking number to activate in the carrier's system. If there's still no movement after that, or tracking hasn't updated in over 5 business days, get in touch and we'll chase it up for you.
No Tracking Email?
- Check your spam or promotions folder
- Confirm the email address entered at checkout
- Remember tracking is sent at dispatch, not at purchase
If none of these help, message us with your order number and we'll resend your details.
Buying as a Gift?
Let us know at checkout and we'll do our best to help. For date-specific gifts, we'd recommend ordering at least 10 days ahead so there's room for any delivery delays.
Need Help?
📧 contact@moffli.shop
📞 +44 7828 710674
🕐 Monday to Friday, 9:00 AM – 5:00 PM (UK time)
We usually reply within 24 hours on business days.